| Symptom | Checks |
|---|---|
| Reservations never release or reminders do not send | Inspect WordPress scheduled events and configure a reliable server cron runner. |
| Audit says email was sent but it never arrives | Check wp_mail(), SMTP logs, provider status, DNS authentication, spam filtering and recipient rejection. |
| Licence server cannot be reached | Check outbound HTTPS, DNS, TLS and firewall rules. A previously legitimate activation keeps the live runtime available during a temporary outage, but activation and updates cannot complete. |
| Licence says no activations left | Deactivate another site or manage the allowance with the external licence account. |
| Licence remains locked after renewal | Choose Refresh status and confirm the remote service returns this site as valid and unexpired. |
Start with the RaffleWP checks in Tools → Site Health. Temporarily enable Debug logging when routine events are needed, reproduce the issue, export the relevant Audit Trail range, then disable routine logging if it is no longer needed.
Do not include licence keys, passwords, payment data, private customer exports or unrestricted audit files in support messages. Redact sensitive information before sharing diagnostics.